Technical Support Firm TechBuddha
Focuses on Guiding Principle of Customer Respect& Integrity
October 16, 2011 - North Carolina – TechBuddha, a global leader in remote technical support, today announced a communication strategy aimed to educate the consumer about the remote technical support industry. This includes making consumers aware of the potential fraud being conducted by smaller firms that sell services without providing technical support. TechBuddha intends to be the leader in building consumer confidence by bringing these issues to light and by ensuring positive customer experiences with the highest levels of technical support and respect to every customer. TechBuddha employs hundreds of certified technical support professionals and offers free TechBuddha optimization and anti-virus software to its customers.
“We’ve been frustrated by the bad reputation the remote PC support vertical is getting due to fly-by-night scam firms that basically take consumers credit card details and do not actually provide services.” said Mike Riek, CEO of TechBuddha. “After we discovered that some of these firms actually claimed to be TechBuddha, we felt it was our duty to make the public aware that they need to make sure they sign up with a reputable firm with solid experience. TechBuddha is committed to help change the industry for the better, in part through consistently demonstrating a high level of integrity in each of our offerings, and by raising the awareness of the fraudulent practices in the industry.”
TechBuddha employs hundreds of certified technicians who provide remote technical support services and are available 24/7/365. TechBuddha also provides support for software and peripheral installation, trouble-shooting, application support, network setup, and fine-tuning. The company differentiates itself from competitors by providing to its subscribers free, fully licensed TechBuddha antivirus and optimization software. “Our technicians’ knowledge is deep, and their commitment to solving problems is strong,” said Mike Riek, CEO of TechBuddha. “A positive force is needed in this fast growing remote PC support market, and we’re committed to instilling consumer confidence in our desire to be a truly helpful resource for answers to technical questions and solutions to technical problems.”
TechBuddha has invested significantly in training and certification of its highly skilled technical support team. Additionally, TechBuddha has invested in its operations and recently added a second delivery center in Kolkata, India. TechBuddha anticipates growing its current customer base from 16,000 to over 30,000 by the end of 2012.
TechBuddha, with offices in the United States and India, offers highly trained and certified support agents to help consumers feel confident that their PC is working at its best. Using secure remote connection software, TechBuddha offers peace of mind during and after the repair process. Respect for the customer is our commitment: from transparent privacy policies to our highly trained and sensitive staff, TechBuddha truly is Enlightened Support. For more information, visit www.techbuddha.com.